Guide · GlossGenius
Clients stopped booking in GlossGenius? Here’s who you’re missing.
GlossGenius helps clients remember to rebook, and its insights show how your retention is doing overall. What they don’t hand you is a simple list of which regulars have already slipped past their own usual visit, while there’s still time to bring them back.
Checked November 2026.
The short answer
- A retention rate tells you how you’re doing, not who is leaving.
- A reminder only helps a client who’s still paying attention.
- Keptix shows the regulars who already slipped, by name, with a message ready to send.
What GlossGenius gives you
GlossGenius lists Rebooking Reminders as a feature and can send a rebooking reminder text to clients automatically. Its Client Insights track your client retention rate and rebooking habits, and let you filter marketing lists by service and retail history. Features vary by plan.
Sources: GlossGenius blog, Client Insights and pricing pages, listed below.
The gap between a number and a name
A retention rate that drops from 70% to 62% tells you something is wrong. It doesn’t tell you that your Thursday color client hasn’t been in for eleven weeks, or that two lash regulars quietly moved on last month.
Reminders help clients who are still on track. The ones who already drifted away are exactly the ones a reminder didn’t reach.
Why every client needs their own clock
A lash client who comes every two weeks and a color client who comes every ten are late at completely different times. Any single cutoff warns you too late about one and too early about the other. Knowing who is really slipping means watching each client against their own rhythm.
How Keptix fixes it
Export your appointment history from GlossGenius and drop it into Keptix. Keptix learns each client’s own rhythm and shows every regular who is slipping, what they used to spend, and a friendly message to bring each one back that you send in one tap.
Keep booking and messaging in GlossGenius. Keptix works alongside it.
Judged by each client’s own rhythm
How many of your GlossGenius clients are past their usual visit?
Export your appointment history from GlossGenius and drop it into the free Leak Check. The Leak Check page shows you exactly where to find the file. No account or card needed, and your file is read once, then thrown away.
Get my free Leak Check →Common questions
Does GlossGenius send rebooking reminders?
Yes. GlossGenius lists Rebooking Reminders as a feature. Features vary by plan, so check what yours includes.
Doesn’t GlossGenius already show my retention?
Client Insights shows your retention rate and rebooking habits overall. Keptix shows which regulars are slipping, by name, so you know exactly who to reach out to.
How do I get my file from GlossGenius?
Pick GlossGenius on the free Leak Check page and it shows you where to download your appointment history.
Do I have to stop using GlossGenius?
No. Keep booking and messaging in GlossGenius. Keptix works alongside it.
Sources
More guides: Salon text templates · Clients stopped coming back? · All guides